Frequently Asked Questions

Here are some answers to the questions we receive the most about our services.
If we missed anything, please do not hesitate to contact us. We’ll be happy to help

1. General Information

Yes, our Dead Sea products are completely natural and authentic. We ensure that they are free from any artificial additives or chemicals, providing you with the purest and most beneficial products available.

Our manufacturing processes are approved by the Jordanian Ministry of Health and FDA standards

Cruelty-Free Certification: Ashtar is committed to ethical practices, and all our products are cruelty-free. We do not test on animals, and our products are certified by recognized cruelty-free organizations.

Cruelty-Free Certification: Ashtar is committed to ethical practices, and all our products are cruelty-free. We do not test on animals, and our products are certified by recognized cruelty-free organizations.

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2. Ordering & Customization

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Yes, we prioritize sustainable sourcing, eco-friendly production methods, and recyclable packaging. Our manufacturing minimizes waste and energy use, avoiding harmful chemicals. We adhere to ethical policies and continuously improve our environmental impact, ensuring our products are kind to both your skin and the planet.

 

 

3. Shipping & Delivery

At Eshtar, our minimum order quantity (MOQ) varies by product, typically ranging from (???to ????)units. We offer customizable orders for unique needs and smaller sample orders for new partners. Flexible shipping options are available to suit your delivery timeline. For more details and tailored orders, please contact our sales team directly.

Yes, we offer global shipping through various methods, including air cargo, FCL ocean freight, and LCL ocean freight for smaller orders. These options allow us to meet your specific shipping needs, ensuring prompt and efficient delivery of your orders.

 

 

4. Pricing & Payment

Our payment conditions involve an initial 50% in advance to initiate production, with the remaining balance due upon the departure of the shipment from our factory for Ex-works incoterm, or after shipping for both FOB and CIF incoterms.

 

5. Returns & Refunds

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6. Customer Support

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